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Customer Program Manager

Tel Aviv · Full-time

About The Position

Arbe is leading a RADAR REVOLUTION, driving a zero-road-fatality reality by enabling truly safe driver-assist systems, and paving the way for a fully autonomous-driving future. The next level of road safety is dependent upon a vehicle’s ability to ‘sense’ the world around it. Arbe’s unparalleled 4D high-resolution imaging radar is disrupting the automotive industry by redefining what’s possible. Join our team of technologists, radar specialists, and scientists to make zero road fatalities a reality, for everyone.

We’re looking for a top talented Customer Program Manager to join our Customer Success team.

Responsibilities


  • Support Arbe’s customers to create a complete system based on Arbe’s products while developing a deep knowledge of customers’ needs and shaping the product.
  • Manage customer program, schedule and deliveries
  • Represent the company to the customer, maintain good relationships with customer’s reps
  • Provide technical support to key customers, work closely with R&D on complex technical issues
  • Create variant solutions for customer issues, take proactive actions in order to ensure customer high satisfaction
  • Generate, track and monitor progress on complex customer program
  • Customize the product for the specific customer requirements
  • Become the go-to person in understanding customer’s needs
  • Support and manage process of evaluation of product with specific customers
  • Help customers with designing their solution based on Arbe’s products
  • Report customer feedback and requests back to support manager, product group and R&D
  • Collaborate with R&D, Operations and other stakeholders' groups to achieve company's targets


Requirements



  • BSc in Electrical Engineering/ Computer Engineering or similar
  • 6+ years of experience as a Customer Program Manager or other related roles is required
  • Good technical understanding of complex multidisciplinary products
  • Strong interpersonal, communication and analytical skills
  • Experience with supporting customers in hardware/ IC
  • Experience running multiple projects and concurrent requests, ability to organize and prioritize
  • Excellent problem-solving
  • Strong sense of accountability and quality


Preferred Qualifications


  • Experience in Semiconductor industry
  • Experience in Automotive industry


Apply for this position

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